1. Acceptance of Terms

Welcome to Native Rider, a ride-sharing platform operated by Codematics ("Company," "we," "our," or "us"). By accessing or using our mobile application, website, or services (collectively, the "Service"), you ("User," "you," or "your") agree to be bound by these Terms and Conditions ("Terms").

These Terms constitute a legally binding agreement between you and Native Rider. By creating an account, requesting or providing transportation services, or otherwise using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2. Description of Services

2.1 Platform Services

Native Rider provides a technology platform that connects passengers ("Riders") with independent transportation providers ("Drivers") to facilitate transportation services. We do not provide transportation services directly but act as an intermediary platform connecting users with service providers.

2.2 Available Services

Our platform offers the following services:

• Ride Booking: Request rides from nearby available drivers
• Real-time Tracking: Track your ride in real-time using GPS technology
• Multiple Payment Options: Pay via cash, credit/debit cards, and digital wallets
• Driver Services: Platform for qualified drivers to offer transportation services
• Rating and Review System: Rate and review rides, drivers, and overall experience
• Customer Support: 24/7 customer support through in-app chat and email
• Trip History: Access to complete trip history and receipts
• Safety Features: Emergency assistance, trip sharing, and safety notifications

2.3 Service Availability

Our services are subject to availability and may not be available in all geographic areas at all times. Service availability depends on driver availability, local regulations, weather conditions, and other factors beyond our control. We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time with or without notice.

3. Eligibility and Registration

3.1 Age Requirements

• Riders: Must be at least 18 years old to create an account and use the service independently
• Minors: Users aged 13-17 may use the service with explicit parental consent and supervision
• Drivers: Must be at least 21 years old with a valid driver's license and meet all local requirements
• Children: Children under 13 are not permitted to use the service under any circumstances

3.2 Account Registration

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Providing truthful and accurate registration information
• Maintaining the accuracy and completeness of your account information
• Keeping your account credentials secure and confidential
• All activities that occur under your account, whether authorized or not
• Notifying us immediately of any unauthorized use of your account
• Using only one account per person (duplicate accounts are prohibited)

3.3 Driver Requirements

In addition to general eligibility requirements, drivers must meet the following criteria:

• Valid driver's license issued by a recognized authority
• Current vehicle registration and valid insurance coverage
• Vehicle meeting our safety, cleanliness, and quality standards
• Successful completion of background checks and identity verification
• Compliance with all local transportation regulations and licensing requirements
• Regular vehicle inspections as required by local authorities
• Completion of our driver training and safety program

3.4 Account Verification

We reserve the right to verify your identity and eligibility at any time. This may include requesting additional documentation or information. Failure to provide requested verification materials may result in account suspension or termination.

4. User Responsibilities

4.1 Rider Responsibilities

As a rider, you agree to:

• Provide accurate pickup and destination information
• Be ready at the designated pickup location at the scheduled time
• Treat drivers and their vehicles with respect and courtesy
• Follow all safety guidelines and local laws during trips
• Pay for services as agreed and in accordance with our pricing structure
• Not engage in any illegal activities during or in connection with rides
• Respect the cleanliness and condition of the driver's vehicle
• Provide honest and fair ratings and reviews
• Comply with driver requests regarding vehicle rules and safety measures

4.2 Driver Responsibilities

As a driver, you agree to:

• Maintain valid licenses, insurance, and vehicle registration at all times
• Provide safe, reliable, and professional transportation services
• Follow all traffic laws, regulations, and safe driving practices
• Maintain vehicle cleanliness, safety standards, and mechanical condition
• Treat passengers with professionalism, respect, and courtesy
• Accept rides without discrimination based on destination, passenger characteristics, or other prohibited factors
• Provide accurate information about your location, estimated arrival time, and vehicle details
• Complete trips as requested unless safety concerns or emergencies arise
• Maintain confidentiality of passenger information and conversations

4.3 Prohibited Activities

All users are strictly prohibited from:

• Using the Service for any illegal activities or purposes
• Harassing, threatening, intimidating, or discriminating against other users
• Providing false, misleading, or inaccurate information
• Impersonating another person or entity
• Attempting to circumvent our security measures or access unauthorized areas
• Using the Service while under the influence of drugs or alcohol
• Engaging in any form of fraud, including payment fraud
• Uploading or transmitting viruses, malware, or other harmful code
• Interfering with or disrupting the Service or servers
• Using automated systems or bots to access the Service
• Violating any local, state, national, or international laws or regulations

5. Payment and Pricing

5.1 Pricing Structure

Ride fares are calculated based on multiple factors including:

• Base Fare: Initial charge for ride booking
• Distance: Total distance traveled during the trip
• Time: Duration of the trip from pickup to drop-off
• Local Market Conditions: Regional pricing variations
• Demand Pricing: Dynamic pricing during high-demand periods
• Tolls and Fees: Any applicable road tolls or additional fees
• Taxes: Local and regional taxes as required by law
• Service Fees: Platform fees for service facilitation

5.2 Payment Methods

We accept various payment methods including:

• Credit and debit cards (Visa, MasterCard, American Express)
• Digital wallets and mobile payment platforms
• Cash payments (where available and permitted by local regulations)
• Corporate accounts and business payment solutions
• Gift cards and promotional credits

By providing payment information, you authorize us to charge your selected payment method for all fees, charges, and applicable taxes. You are responsible for ensuring your payment information is current and valid.

5.3 Billing and Charges

• Charges are processed immediately upon trip completion
• You will receive an electronic receipt via email and in-app notification
• Disputed charges must be reported within 24 hours of trip completion
• Additional fees may apply for trip modifications, cancellations, or special requests
• Tips and gratuities can be added through the app or paid directly to drivers

5.4 Refunds and Disputes

Refund requests are handled on a case-by-case basis according to our refund policy:

• Service quality issues may be eligible for partial or full refunds
• Technical errors resulting in incorrect charges will be refunded
• Cancellation fees may apply based on timing and circumstances
• Refund processing typically takes 3-5 business days
• Disputes should be reported through our customer support channels

6. Safety and Conduct

6.1 Safety Measures

We implement comprehensive safety features and measures including:

• Driver Screening: Thorough background checks and identity verification
• Vehicle Inspections: Regular safety and quality inspections
• Real-time Monitoring: GPS tracking and trip monitoring systems
• Emergency Features: In-app emergency assistance and panic buttons
• Identity Verification: Photo verification for drivers and riders
• Rating Systems: Mutual rating system to maintain service quality
• 24/7 Support: Round-the-clock customer support and incident response
• Insurance Coverage: Appropriate insurance coverage during active trips

6.2 User Conduct Standards

All users must maintain appropriate conduct including:

• Respectful and professional communication at all times
• Adherence to all safety protocols and guidelines
• Compliance with local laws, regulations, and community standards
• Honest and accurate reporting of incidents or safety concerns
• Cooperation with safety investigations and incident resolution
• Respect for other users' privacy, safety, and personal boundaries

6.3 Incident Reporting

Users must immediately report any safety incidents, accidents, or concerns through:

• In-app emergency features and reporting tools
• Customer support hotline available 24/7
• Email support for non-urgent safety concerns
• Local emergency services when immediate danger is present